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Frequently Asked Questions

General FAQs

• Why do I need insurance?
• What sort of insurance policies do I need?
• What is an Insurance Broker?

  A Broker can provide advice on your risk and insurance requirements, as well as advice on the insurance market available to you.
  
  All insurance Brokers are required to be licensed by the Australian Securities and Investments Corporation (ASIC).  Brokers must comply with the requirements of their Australian Financial Services Licence, and their conduct is regulated by ASIC.
  
  McKenzie Ross is a member of the National Insurance Brokers Association (NIBA).  NIBA has an additional Insurance Brokers Code of Practice which sets out further standards of customer care that must be complied with.

  
  
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• Why should I use a Broker?
• Do Brokers have the cheapest policies?
• How often should I review my insurance?
• What if I need to make a claim?
• Why do I need a Financial Services Guide (FSG)?
• What is a Product Disclosure Statement (PDS)?